Questions We Ask
1. The first question we will always ask in our initial phone consultation is what issues are you experiencing and how long have they been happening. Our office staff has been trained to solve many issues over the phone or identify possible problems with the PV system through a series of questions.
2. We will also ask how long has been installed, so we can calculate how old the system is. This may help to eliminate certain causes for concern or to easily identify possible production issues due to degradation.
3. Third and finally, we will ask you who your installing contractor was and the details of your warranty. This way you may be able to get panels, an inverter, or certain components replaced at no cost by your installing contractor. In the case that your contractor is no longer in business or if your system is no longer under warranty, our team will be able to perform a product replacement for you.